Non-Refundable Payments and Deposits for Groups

Stay allows users to mark payments and deposit amount paid by guests as non-refundable and restrict them from being refunded.

Feature Settings

• Name: Non-Refundable Deposits/Payments

• Value: Must be enabled

• Comments: License is not required

Permissions

• Stay_OverrideNonRefundablePaymentsandDeposits: This permission enables users to successfully refund a non-refundable payment/deposit.

• Stay_ OverrideNonRefundable: This permission enables users to successfully override the cancellation fee and cancel the reservation.

When payments are made for a group folio, users can mark the payments as Refundable or Non-Refundable by enabling/disabling the Non-Refundable flag on the Make Payment and Split Payment screens (Group à Folio & Routing Rules à More à Make a Payment).

The Non-Refundable payments made for the group folios are indicated by the Non-Refundable Payment indicator in the payment record created in the folios.